Nokana Investments CC (Registration number 2000/049126/23) t/a Nokana Financial Services (“we”, “our”, “us”) is committed to protecting your personal information and complying with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our microloans services and website.
1Collection of Personal Information
We collect personal information directly from you when you:
Apply for a loan through our website or other channels.
Create an account or register for our services.
Communicate with us via email, phone, or in person.
Use our website or mobile services.
The information we may collect includes (but is not limited to):
Full name and surname
South African ID number or passport details
Contact details (email address, phone number, physical address)
Banking details
Employment and income information
Credit history and loan repayment information
IP address and device information (when using our website)
2Purpose of Processing
Your personal information will be collected and processed for the following purposes:
Assessing and processing loan applications.
Verifying your identity and creditworthiness.
Managing and administering your loan account.
Communicating important updates or legal notices.
Complying with applicable laws and regulations.
Detecting and preventing fraud or illegal activities.
3Legal Basis for Processing
We process your personal information based on:
Your consent (where required).
The performance of a contract between you and us.
Compliance with legal obligations under South African law.
Our legitimate interests in running and improving our business.
4Sharing of Personal Information
We will not sell, rent, or trade your personal information.
We may share your information with:
Credit bureaus and verification agencies (for credit checks).
Regulatory bodies and law enforcement agencies (where required).
Service providers who assist us in delivering our services (e.g., IT hosting, payment processing).
All third parties are required to comply with POPIA and protect your personal information.
5Security Safeguards
We take reasonable technical and organisational measures to protect your personal information from:
Loss or damage
Unauthorised access
Unlawful processing
Destruction or alteration
Examples of our safeguards include:
Secure servers and encrypted communications (SSL/TLS)
Restricted access to sensitive data
Regular data protection training for staff
6Retention of Personal Information
We will retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected or as required by law (e.g., financial record-keeping obligations).
7Your Rights Under POPIA
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information (where legally permitted).
Object to processing of your personal information.
Withdraw consent at any time (subject to legal or contractual restrictions).
Requests can be made in writing to our Information Officer (see Section 9).
8Use of Cookies
Our website may use cookies to improve functionality, enhance user experience, and analyse usage.
You can disable cookies in your browser settings, but this may affect site performance.
9Contact Details (Information Officer)
Information Officer: Gerrie Steyn
Email: admin@nokana.co.za
Address: Shop 11, Town Centre Mall, 33 Wellington Road, Durbanville, 7550
10Changes to this Privacy Policy
We may update this Privacy Policy from time to time to comply with legal requirements or to reflect changes in our services.
Updated versions will be posted on our website with a revised “Effective Date.”